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Service

A team of highly motivated employees are our sound platform for building the future success and expansion of the company – since more than 26 years!

Our hardware and software designs are to traditional German quality standard. N.A.T.‘s ISO 9001 certified Quality Management System guarantees consistent product quality.

We are committed to our products and their quality and thus N.A.T. is committed to your success.

Where to buy

N.A.T. owns a worldwide network of sales partners.

Find your contact person here:

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Original Equipment Manufacturer (OEM)

Original Equipment Manufacturer (OEM)

Please contact N.A.T. to discuss tailor-made system solutions suiting your specific demands and requirements, comprising high-quality and high-performance components (processor boards, line interface cards, carrier hubs, chassis, software), all of course matching your corporate design.

Key features:

  • Integration of N.A.T.’s product portfolio
  • Use of newest technologies – optimally customized to your needs
  • Pre-installed operating system including the latest service packs and patches
  • Bootscreen matching your corporate design
  • 12- or 24-hour system test and test report
  • Individual services and support contracts
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Custom and Bespoke Designs

Custom and Bespoke Designs

N.A.T. offers custom designs meaning tailor-made system solutions according to your special requirements, comprising high-quality and high-performance components.

Our custom hardware and software designs are based on:

  • latest technologies – customized to your needs
  • N.A.T.’s product portfolio (processor boards, line interface cards, carrier hubs, chassis, software, etc.)

Benefit from N.A.T.’s Custom Design Service, such as

  • Pre-installed operating system including the latest service packs and patches
  • 24-hour system test and test report
  • Individual services and support contracts
  • Life Cycle Management

Please contact N.A.T. to turn your application requirements into your design.

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Warranty and RMA

Warranty and RMA

By default N.A.T. offers a two year warranty (the warranty period) on any product sold to customers, both hardware and software. Warranty extensions are available on request.

Warranty is void if the product is improperly handled or operated outside the specification as listed in the product’s documentation.

During the warranty period you have access to software upgrades and releases free of charge, however, limited to the software provided by N.A.T. for the respective particular hardware. For certain products N.A.T. maintains an automated notifiicaton service if and when updates become available.

Unless explicitly excluded, during the warranty period you may issue support requests by either sending an e-mail to support[at]nateurope.com or – if you are a registered user at the N.A.T. support portal – by logging in at the N.A.T. support portal.

In your request for support please provide the following information:

  • Product name
  • Product part number
  • Quantity
  • Serial number(s)
  • Reported problem
  • Additional information, i.e. operational environment, how to replicate the problem etc.

If your problem cannot be resolved by our support team, we will be happy to furnish you with a Return Material Authorization (RMA) for the products in question.

Please wait for a response from N.A.T. before you return any product as unauthorized returns cannot be accepted and may be returned at your expense.

RMA Request

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Support

Support

Do not hesitate to contact us – we care.

Support Request

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