During the warranty period you have access to software upgrades and releases free of charge, however, limited to the software provided by NAT for the respective particular hardware. For certain products NAT maintains an automated notifiicaton service if and when updates become available.
Unless explicitly excluded, during the warranty period you may issue support requests by either sending an e-mail to support[at]nateurope.com or – if you are a registered user at the NAT support portal – by logging in at the NAT support portal.
In your request for support please provide the following information:
- Product name
- Product part number
- Quantity
- Serial number(s)
- Reported problem
- Additional information, i.e. operational environment, how to replicate the problem etc.
If your problem cannot be resolved by our support team, we will be happy to furnish you with a Return Material Authorization (RMA) for the products in question.
Please wait for a response from N.A.T. before you return any product as unauthorized returns cannot be accepted and may be returned at your expense.
RMA Request