How to report NATview errors

Your situation is this:
Your are working with NATview and most of the functionality is working just fine. Only this tiny little functionality does not behave like you expect. Or maybe it's a bigger one - doesn't matter.

In any case it is beneficial if you would proceed in the following order:

Try to remember what you had done just before the error happend.
For example: What buttons did you click? What menu commands did you select?
If unsure write all necessary steps down!
Try to replicate the behaviour.
It is very hard to find an error that does not occur reliably.
Collect as much data as possible.
Save log files, generate screenshots or maybe make a short video.
The better we understand what exactly is going wrong the better are the chances to fix it!
Avoid data overhead.
Believe it or not - we already had videos containing log files being printed to the console. Or screendumps inside Word or Powerpoint documents. Leave text and graphics file as they are and generate a ZIP or RAR file from them.
Send everything to support_team@nateurope.com. If the amount of data is really huge (>10 MB of binary data), then contact us first via email sowe can provide you with a safe place to upload your data to.
(Emails >20 MB will be rejected by our mail provider!)