Your situation is this:
Your are working with NATview and most of the functionality is working just fine.
Only this tiny little functionality does not behave like you expect.
Or maybe it's a bigger one - doesn't matter.
In any case it is beneficial if you would proceed in the following order:
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Try to remember what you had done just before the error happend. For example: What buttons did you click? What menu commands did you select? If unsure write all necessary steps down! |
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Try to replicate the behaviour. It is very hard to find an error that does not occur reliably. |
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Collect as much data as possible. Save log files, generate screenshots or maybe make a short video. The better we understand what exactly is going wrong the better are the chances to fix it! |
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Avoid data overhead. Believe it or not - we already had videos containing log files being printed to the console. Or screendumps inside Word or Powerpoint documents. Leave text and graphics file as they are and generate a ZIP or RAR file from them. |
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Send everything to support_team@nateurope.com .
If the amount of data is really huge (>10 MB of binary data), then contact us first via email sowe can provide you with a safe place to upload your data to.(Emails >20 MB will be rejected by our mail provider!) |